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If you have any questions, please check out our FAQ section below. If you can't find the answer please contact us!

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Our most asked questions

FAQ

How long does shipping take?

Orders are typically processed within 3-5 business days. During new launches or high-volume periods, processing may take up to 5-7 business days.

  • Once your order ships, standard delivery typically takes an additional 3-5 business days, depending on your location.

You will receive tracking information as soon as your order has shipped.

If you need your order sooner, expedited shipping options are available at checkout.

Do you accept returns or exchanges?

Due to the handmade nature of most of these pieces, we do not accept returns or exchanges for change of mind, sizing preference, or personal taste.

However, if your order arrives damaged, please contact us within 24 hours of delivery with clear photos of the item and packaging so we can assist you promptly

If you experience a functional issue (such as a clasp defect) within 5 days of delivery, please reach out with photos and a description of the issue. We are happy to review and make it right!

Each piece is carefully inspected before shipping, but your satisfaction matters to us.

What materials are used in your jewelry?

Please see the item description for a detailed list of materials used

Is your jewelry tarnish-resistant or waterproof?

We cannot guarantee 100% waterproof & tarnish free jewelry over a long period of time. Please follow all care guidelines to get the longest wear out of your purchases. Some pieces are more durable due to materials used. Please check the item description for those details.

Do you offer custom pieces?

Aside from initial necklaces, launching soon, no. However, this is being considered as a future option. Sign up with your email below to receive any future updates!

Can I request a different length?

No, all sizing has been provided in the description of each product.

How should I care for my jewelry?

While each item requires similar care its best to check the product listing for specific care instructions.

What if my item arrives damaged?

If your order arrives damaged, please contact us within 24 hours of delivery with clear photos of the item and packaging so we can assist you promptly.

You may do so by filling out the contact form above and we will be in touch for photos, or you can email Support@colormeiced.com

Where is Color Me Iced based?

We are based out of Ohio